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Overview

The ISO 9001:2015 Quality Management System (QMS) is the world’s most popular quality management system standard, with over one million certified organisations in 180 countries worldwide. ISO 9001 (QMS) standard was developed to provide organisations with an efficient tool for quality management, regardless of type, size, industry or location. ISO 9001 provides a quality management framework that organizations can use to ensure that the quality of their management system is consistent and sustainable.
Through its emphasis on process approach and risk-based thinking, the ISO 9001 certification facilitates a flexible and user-friendly QMS which also validates that the certified organization has taken due care to maintain high standards. An effective implementation of this standard reduces the chance of product faults/ failures, recalls or service shortcomings and ensures that your customers can buy them with confidence.

Outcome and Benefits:

ISO 9001 QMS certification demonstrates your organisation’s ability to consistently meet and exceed customer expectations. Many enterprise buyers and retailers require their suppliers to be ISO 9001 certified in order to minimise their risk of purchasing a poor quality product or service. A business that achieves ISO 9001 certification can attain significant improvements in organisational efficiency by minimising waste and errors and increasing productivity. An accredited QMS certification from COAE confirms that your organization

  • Will continually improve, streamline operations and reduce costs
  • Has the potential to satisfy more customers
  • Is resilient and can build a sustainable business
  • Has ensured strong corporate governance

Stakeholders/Beneficiaries

All types of organizations

Customers/ Users

Regulatory Bodies

External providers

ISO 9001 Principles

  • Customer focus-
    Focus on your customers and their needs
  • Engagement of people-
    Getting your team involved in ensuring an effective management system
  • Leadership-
    Develop a strong management team
  • Process approach-
    Create a process culture where everyone contributes
  • Improvement-
    Continual improvement is essential to the ISO 9001 quality management system and should be your organization's core objective
  • Evidence-based decisions making-
    Accurate and reliable data is essential for making informed decisions
  • Relationship management-
    Develop mutually beneficial relationships with your suppliers, vendors and other interested parties

Requirements

  • Thoughtfully align your business objectives and intent with the QMS. Determine external and internal issues, the needs and expectations of interested parties, quality management system scope and its processes
  • Leadership responsibilities- Top management must demonstrate leadership and commitment, establish and communicate a quality policy, and ensure responsibilities and authorities are assigned, communicated and understood
  • Planning - Organizational Quality Management System planning to address organizational risks, opportunities, changes and quality objectives
  • Support – Providing resources, ensuring employees are competent and aware, and include documented information to support the quality management system
  • Operation - Plan and control processes needed to meet the requirements for products and services (design and development, external providers, production and service provision, release of products and services, nonconforming outputs)
  • Performance Evaluation - ISO 9001 requires your organization's QMS to monitor, measure, analyze, and evaluate your quality management system
  • Improvement - Select opportunities for improvement, take action against nonconformities, implement corrective actions as necessary, and continually improve your quality management system

Process

FAQs

Requirements of ISO 9001 standard are generic and can be applied to any organization, regardless of its type or size, or the products and services it provides whereas, ISO 21001 Standard is applicable to only the educational organizations that use a curriculum to support the development of competence through teaching, training or research, regardless of type, size or method of delivery.

Annexure A (normative) of the ISO 21001 standard specifies the additional requirements for early childhood education. These requirements are majorly related with: Facilities, competence, communication methods, making individual learning plans aligned with the expectations of the child and its family, reception and delivery of the child, hygiene care, care in situation of illness or accident, pedagogical-playful materials, equipment and spaces, behaviour management and prevention of child abuse and negligence etc.

The Certificate is valid for 3 years.
The time taken by an organization to achieve ISO 21001 certification would actually depend on the maturity and effectiveness of its EOMS implementation. The Stage 1 audit can be conducted immediately after the review and acceptance of application. Stage 2 audit will be planned mutually by COAE and the client depending on the nature of Stage 1 audit findings. Soon after the effective closures of the non-conformities raised by the auditors during Stage 2 audit, certification can be awarded to the educational organization.
Any legal entity/ organization (regardless of its type, size, location and industry)

300

Finished Sessions

8000

Learners Enrolled

30

Countries covered

100

Satisfaction Rate

What our clients have to say

Our Learning & Development initiatives have got a new direction which is based on a structured approach. All thanks to the highly experienced L&D experts and EOMS auditors from COAE. They know their job so well! We will benefit from their reports on an on
My Learning during the Internal Auditor program conducted by COAE was simply fantastic. An experience worth a million dollars.
“The course conducted by COAE has made us understand that we need to embrace the change and how we can transform our education system so that we can cater to the needs of the 21st century learners in the most constructive manner.
Very informative and engaging sessions. Got a great clarity on micro details of the educational processes and systems. The training conducted by COAE International pushed us to thinking beyond our periphery.
We are very thankful to COAE International for conducting a highly enriching ISO 21001 training program for the educational institutions in Sri Lanka. A high level of learner engagement and an effective achievement of learning outcomes was ensured by the
We were not aware that the early childhood education could be handled with such a highly systematic approach until the experts from COAE International made us understand this during their audits. The highly positive approach, professionalism and a great u
The ISO 21001 Auditors training as well as the implementation course were just excellent. Learnt a lot!
We are very thankful to COAE auditors for creating immense value for us during ISO 21001 audits. The opportunities for improvement identified by the COAE team have contributed to the overall improvement of our educational processes and systems. We are so
The training conducted by the trainer from COAE was a great refresher on the concepts of Quality Management System and on the importance of quality from HR perspective

We are looking forward to your enquiry